Terms of Service

Effective: October 4, 2026

These Terms govern your use of gordonrush.com and your purchases from Pinnacle Brand Group Inc. (“Gordon Rush,” “we,” “us”). Please read them; they include a binding arbitration agreement and class-action waiver in section 14.

1. Acceptance

By using the Site or placing an order you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site. You must be at least 18, or the age of majority where you live, to place an order.

2. Orders and acceptance

Your order is an offer to buy. We accept it when we ship, and we may decline or cancel any order for any lawful reason — including suspected fraud, resale, pricing or stock errors, or an address we cannot ship to — and will refund any amount charged. We may limit quantities per person, household, or order.

3. Prices, tax, and errors

Prices are in U.S. dollars and may change without notice. Sales tax is calculated at checkout. If a product is listed at an incorrect price or with incorrect information we may cancel the order and refund you, even after confirmation. Promotional codes cannot be combined unless stated and have no cash value.

4. Shipping and risk of loss

We ship within the United States only. Shipping terms, timing, and carrier are set out on our Shipping & Returns page, which forms part of these Terms. Title and risk of loss pass to you when we hand the package to the carrier. Claims for packages marked delivered but not received should be made to the carrier; we will help you make the claim.

5. Returns, refunds, and warranty

Returns and refunds are governed by our Shipping & Returns policy. Our limited warranty against defects in materials and workmanship is described on our Warranty page. Nothing in these Terms limits rights you have under law that cannot be waived.

6. Product information

We try to describe and photograph products accurately, but leather is a natural material: grain, color, and finish vary from hide to hide and pair to pair, and screens display color differently. Minor variation is not a defect. Sizing guidance on the Site is advice, not a guarantee of fit.

7. Accounts

You are responsible for keeping your login secure and for activity under your account. Tell us at once if you suspect unauthorized use. We may suspend or close accounts that breach these Terms.

8. Communications

By providing your email address and placing an order you agree to receive transactional email about that order. Marketing email and text messages are sent only if you opt in, and you may opt out at any time as described in our Privacy Policy. Text-message consent is not a condition of purchase. By using live chat you agree that the conversation is stored so we can respond and keep a record.

9. Acceptable use

You agree not to use the Site unlawfully; to scrape, crawl, or copy content or prices without permission; to interfere with its security or operation; to submit false information or impersonate anyone; to place orders for resale without our written agreement; or to use automated means to buy products. We may block access to anyone who breaches this section.

10. Intellectual property

The Site and everything on it — the Gordon Rush name and lattice mark, product designs, photographs, film, text, and code — belong to us or our licensors and are protected by trademark, copyright, and design law. You may not use them without our prior written consent, except to view the Site and share links to it. If you believe content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent at legal@gordonrush.com or the postal address below, including the material, its location, your contact details, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your signature.

11. Reviews and submissions

If you submit a review, photo, or comment, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, edit, and display it in connection with our business, and you confirm it is your own, honest, and not unlawful. We may remove submissions at our discretion. Reviews are from verified purchasers unless labeled otherwise; we do not pay for reviews.

12. Third-party services

Some features of the Site are provided by third parties under their own terms, including checkout and payment, live chat, and product reviews. We may change, suspend, or remove any third-party feature at any time, and we are not responsible for a third party’s service or content.

13. Disclaimers and limitation of liability

The Site is provided “as is.” To the fullest extent permitted by law we disclaim all warranties not expressly stated on the Site or in our Warranty, including implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permitted by law, our total liability to you for any claim arising from the Site or a purchase is limited to the amount you paid for the product concerned, and we are not liable for indirect, incidental, special, consequential, or punitive damages. Some states do not allow these limits, so they may not apply to you.

14. Dispute resolution — arbitration agreement and class waiver

Please read carefully. This section affects your rights.

Informal resolution first. Before starting arbitration or a court case, you and we agree to try to resolve any dispute informally. Send a written notice describing the dispute and what you want to legal@gordonrush.com or to the postal address below; we will send ours to the email address on your account or order. The parties will confer in good faith, by telephone or video if either asks, within 60 days of the notice. This step is a condition of proceeding.

Binding arbitration. If the dispute is not resolved informally, any claim between you and us arising out of or relating to the Site, a purchase, or these Terms — including its formation, scope, and enforceability — will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator, not a court, decides all threshold questions, except that a court decides the validity of the class-action waiver and the mass-arbitration provisions below. Hearings will take place in San Diego County, California, by video, or in writing, at your election for claims under $10,000. We will pay all JAMS fees beyond the first $250 of any filing fee you owe for a claim in good faith.

Exceptions. Either party may bring an individual claim in small-claims court, or seek injunctive relief in court to protect intellectual property. Nothing prevents you from reporting a concern to a government agency.

Class-action waiver. You and we agree that claims will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or private-attorney-general proceeding, and the arbitrator may not consolidate claims of more than one person. If this waiver is found unenforceable for a particular claim, that claim will proceed in court, not arbitration.

Mass arbitration. If 25 or more similar demands are filed against us with the same or coordinated counsel, the parties agree to a bellwether process: ten demands, five chosen by each side, will be arbitrated first; the remaining demands are held, and their filing fees deferred, until those conclude; the parties will then mediate the remaining demands for 90 days; and any that remain will proceed in batches of ten. Statutes of limitation are tolled while a demand is held.

30-day opt-out. You may reject this arbitration agreement by emailing legal@gordonrush.com within 30 days of your first purchase or account creation with your name, address, the email address on your account, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

15. Governing law and venue

These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law rules. Subject to section 14, any court proceeding will be brought in the state or federal courts in San Diego County, California, and you consent to their jurisdiction.

16. General

These Terms, together with the policies linked from them, are the entire agreement between you and us about the Site. If any part is held unenforceable the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor. We may update these Terms by posting a new version with a new effective date; changes to section 14 will not apply to disputes already noticed to us.

17. Contact

Pinnacle Brand Group Inc.
775 Anita Street, Suite A, Chula Vista, California 91911, United States
support@gordonrush.com