Frequently Asked Questions
Ordering
Which payment methods do you take?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. Payment is processed by Shopify Payments; we never see your card number.
Can I change or cancel an order?
Email support@gordonrush.com straight away with your order number. If it has not left the warehouse we will change or cancel it. Once it has shipped, use the free return.
Do you charge sales tax?
Where the law requires it; the amount is shown at checkout before you pay.
Shipping and returns
How much is shipping?
Nothing. Every U.S. order ships free by FedEx Ground, Alaska and Hawaii included.
Do you ship outside the United States?
Not at the moment.
What is the return policy?
Thirty days from delivery, unworn, in the box, full refund, free label. Details on Shipping & Returns.
Can I exchange for another size?
Order the new size and return the first pair — it is faster than an exchange and the refund follows when the return arrives.
The shoes
How do they fit?
About a half size larger than sneakers. Our Size Guide has the conversions and how to measure.
What are they made of?
Full-grain calfskin uppers and leather linings. The sole and construction differ by style; each product page lists them under Details & construction.
Can they be resoled?
Generally, yes. A good cobbler can resole most of our shoes; the construction varies by style, so show them the pair and they will tell you what is possible.
Where are they made?
Designed in California and made in factories we have visited and work with year after year.
My size is sold out.
Enter your email on the product page and we will tell you the day it is back.
Warranty
What does the warranty cover?
Defects in materials and workmanship for six months from delivery. See Warranty.
Privacy and accessibility
What do you do with my information?
Fulfil your order and, only if you ask, send you news. Our Privacy Policy explains it in full and Your Privacy Choices lets you opt out of any tracking.
I am having trouble using the site.
Email accessibility@gordonrush.com and we will help you complete whatever you were trying to do. See our Accessibility Statement.
