Shipping & Returns
Complimentary shipping and returns in the United States. Thirty days to decide. No forms, no restocking fees.
Shipping
Every order ships free by FedEx Ground to any street address in the fifty states, including Alaska and Hawaii. Orders placed before noon Pacific on a business day leave our warehouse the same day; otherwise the next business day. Delivery takes two to seven business days depending on where you are. You will receive a tracking number by email when your order ships.
We cannot ship to P.O. boxes, APO/FPO addresses, freight forwarders, or outside the United States. Expedited shipping can be arranged at cost — email support@gordonrush.com before you order.
Title and risk of loss pass to you when the carrier accepts the package. If tracking shows delivered and you do not have the package, check with neighbours and your building, then contact us within five days and we will open a claim with FedEx on your behalf.
Returns
If a pair is not right, return it within 30 days of delivery for a full refund to your original payment method. Shoes must be unworn, with no marks on the sole, in the original box with all packaging. Try them on indoors on a carpet or rug.
To start a return, email support@gordonrush.com with your order number and the email on the order. You will receive a prepaid FedEx label by email within one business day. Drop the package at any FedEx location; keep the receipt.
We inspect returns within three business days of arrival and issue the refund the same day. Your bank may take a further three to seven business days to show it. Returns received after 30 days, or shoes that show wear, are returned to you or, at our discretion, refunded as store credit.
Items marked Final sale and Archive-sale items are not returnable unless faulty. We do not accept returns of items bought from other retailers; please return those to the retailer.
Exchanges
The fastest way to get a different size is to place a new order and return the first pair — your new pair ships immediately and your refund follows when the return arrives. If you would rather wait, email us and we will hold a pair for you.
Faulty or wrong items
If you receive the wrong item or something is damaged, email support@gordonrush.com with your order number and a photograph within 14 days and we will replace it or refund you, shipping included. Normal wear is not a fault; see our Warranty for what is covered after that.
Questions
support@gordonrush.com · We answer within one business day, Monday–Friday.
