FAQ

If my size is not listed, how do I find future availability?

Please email Customer Service through our Contact Us page, and our team will provide you with information on future availability.

How do I determine my size in Gordon Rush footwear?

Please see our Size Chart section.

What payment types do you accept?

We accept Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, Discover and PayPal.

Will I get a receipt when I order?

Yes. As soon as your order is placed, you will view a confirmation page with your order number and will have the option to print. An order confirmation email will also be sent immediately upon ordering with a copy of your receipt included in the body of the email.

How do I track my order?

Once your order is processed for shipping, you will receive an email with your tracking number. You can also log into your account and see the tracking number at any time once it is shipped.

How long will it take to receive my order?

Depending on the shipping option you selected at checkout, your order will be delivered anywhere within 1 to 7 business days after your order is processed. Please note that all online orders are typically processed within 1 to 2 business days and orders with overnight shipping are not guaranteed to leave same day. If you are at all concerned about your order, please contact our support team and we can advise you on the progress of your order.

What shipping method do you use?

We offer FedEx ground, 2 day or overnight shipping for all continental U.S. orders. We have also partnered with Postmates to offer same day delivery on orders shipping to customers within San Diego, California if placed before 1pm PST. Simply select Postmates as your shipping method at checkout.

What do you charge for shipping?

FedEx ground shipping and Postmates shipping is complimentary. Overnight and 2 day shipping are available for an additional fee depending on your geographical location.

Do you ship to P.O. Boxes?

At this time we do not ship to any P.O. Boxes for security reasons.

What is your International Shipping Policy?

We have partnered with a third party to service our international customers.

When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Can I cancel or change my order?

Our orders are immediately sent to be processed and submitted, so making any changes to your order can be difficult. Because of this, please ensure that all details are correct before your order is submitted. If you have an issue with your order, please contact our Customer Service team. 

What is your Return Policy?

We want you to be completely satisfied with your Gordon Rush purchase; therefore, we gladly accept returns on any merchandise purchased from the Gordon Rush website within 30 days of delivery for a full refund. The item(s) must be in its original packaging and in unworn and unused condition.

Please note that our return policy applies only to purchases from GordonRush.com. If your item(s) was not purchased directly from the Gordon Rush website, you will need to take the item(s) to the original place of purchase in order to determine the best course of action in accordance with that store’s return policy.

Returning your GordonRush.com merchandise is both simple and complimentary. To begin processing your return, please visit our Returns Page and have your order number and email address ready. Once you have located your order, please follow the instructions and submit your return request. Once approved, you will receive an email confirmation with your pre-paid return label and tracking details. Be sure to save your confirmation email for your records before dropping off your return package at a FedEx Drop Box or FedEx store. You may select an alternative carrier of your choice; however, you will be responsible for the cost should you use a carrier other than FedEx. 

You will receive an email notification as soon as your returned item(s) have been received and quality inspected by our specialists. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt.

If you receive an incorrect item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing support@gordonrush.com. Our team will respond to your request within 24 hours during weekdays or the next business day if submitted on a weekend.

I am returning an item. How will I know when my return package is received?

You will receive a notification when your return package is received by our carrier service at our facility.

When will my refund be issued for returned products?

Your refund will be issued within 7 days of receipt of your return, and you will receive an email verifying issuance of the refund.

Where is My Account Located?

You can access your account at the top right hand corner of any page of our website.

What can I do in My Account?

Your account dashboard will give you the ability to do many things such as check the status of your order, view your tracking number, and update/change personal information including your billing and shipping addresses.

I forgot my password. What do I do?

If you have forgotten your password for your account, you can reset it here.