FAQ

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Amazon Pay, and Afterpay.

Is my payment information secure?

Yes. All transactions are encrypted with industry-standard SSL technology. We never store your full credit card information on our servers.

Will I receive an order confirmation?

Yes. You’ll see a confirmation page with your order number immediately after checkout, and a confirmation email with your receipt will follow within minutes.

Can I cancel or change my order after it’s placed?

Orders are processed quickly, so modifications can be difficult once submitted. Please double-check all details before placing your order. If you need to make a change, contact us at support@gordonrush.com as soon as possible and we’ll do our best to assist.

Do you offer gift cards?

Yes. Digital gift cards are available for purchase on our website and are delivered by email. They never expire.

Shipping & Delivery

How much does shipping cost?

Complimentary FedEx Ground shipping on all U.S. orders, including Hawaii and Alaska.

How long will it take to receive my order?

Most orders are delivered within 4–10 business days after processing, depending on your location. You’ll receive a shipping confirmation email with tracking details once your order ships.

How do I track my order?

Once your order ships, you’ll receive an email with a FedEx tracking number. You can track your package at fedex.com or directly from the shipping confirmation email.

Do you ship to P.O. Boxes?

No. FedEx Ground requires a physical street address for delivery.

Do you offer international shipping?

We currently ship within the United States only. We do not offer international shipping at this time. Sign up for our newsletter to be notified of any future changes.

What happens if my package is lost or stolen?

Risk of loss transfers to the recipient once the package is tendered to FedEx. If your package is lost or stolen after delivery, please file a claim directly with FedEx. If you believe there was an error on our end, contact us at support@gordonrush.com and we’ll work with you to find a resolution.

Returns & Refunds

What is your return policy?

We accept returns on unworn merchandise in its original packaging within 30 days of delivery for a full refund to your original payment method. Items received after 30 days are eligible for store credit only. Items marked “Final Sale” or from the GR Outlet are not eligible for return or exchange.

How do I start a return?

Visit our Returns page and have your order number ready. Once approved, you’ll receive an email with a prepaid FedEx return label. Drop your package at any FedEx location, and you’ll be notified when we receive and inspect it.

How long does a refund take?

Refunds are issued within 7 business days of receiving and inspecting your return. You’ll receive an email confirmation when the refund is processed.

Do you offer exchanges?

We don’t offer direct exchanges. If you need a different size or style, simply return your original order for a refund and place a new order. This is actually the fastest way to get the right pair—your new order ships immediately rather than waiting for us to receive and process the exchange.

What if I received a damaged or incorrect item?

Contact us immediately at support@gordonrush.com with your order number and a photo of the issue. We’ll make it right. Please note that normal wear and tear is not considered a defect.

Product & Sizing

How do I determine my size in Gordon Rush footwear?

Please refer to the Size Chart available on each product page. Gordon Rush shoes generally run true to size. If you’re between sizes, we recommend sizing up for a more comfortable fit.

My size is out of stock. Will it be restocked?

Sign up for back-in-stock notifications on the product page by entering your email. You’ll be notified as soon as your size becomes available.

What materials do you use?

Gordon Rush footwear is crafted from premium full-grain and top-grain leathers, suede, and other high-quality materials. Specific material details are listed on each product page.

Where are your shoes made?

Our shoes are designed in California and crafted by skilled artisans using time-honored shoemaking techniques. Details on construction and origin are included on individual product pages.

Care & Warranty

How should I care for my Gordon Rush shoes?

For leather shoes, wipe with a soft damp cloth after each wear and condition the leather periodically with a quality leather conditioner. For suede, use a suede brush to remove surface dirt and a suede protector spray to guard against moisture. Store shoes in a cool, dry place with cedar shoe trees to maintain their shape and absorb moisture. Avoid prolonged exposure to direct sunlight or heat.

What does the warranty cover?

All purchases made through gordonrush.com include a six-month warranty covering defects in materials and workmanship. This does not cover damage from normal wear and tear, misuse, or accidents. To make a warranty claim, email support@gordonrush.com with your order number and photos of the issue.

Contact

How do I reach customer support?

Email us at support@gordonrush.com. We’re here to help.