If my size is not listed, how do I find future availability?
Sign up for back in stock notifications with your email on the desired product page.
How do I determine my size in Gordon Rush footwear?
Please see our Size Chart section.
What payment types do you accept?
We accept all major credit cards, Apple Pay, Amazon Pay, Google Pay and PayLater.
Will I get a receipt when I order?
Yes. As soon as your order is placed, you will view a confirmation page with your order number and will have the option to print. An order confirmation email will also be sent immediately upon ordering with a copy of your receipt included in the body of the email.
How do I track my order?
Once your order is processed for shipping, you will receive an email with your tracking number. You can also log into your account and see the tracking number at any time once it is shipped.
How long will it take to receive my order?
Depending on the shipping option you selected at checkout, your order will be delivered anywhere within 1 to 7 business days after your order is processed. Please note that all online orders are typically processed within 1 to 2 business days and orders with overnight shipping are not guaranteed to leave same day. If you are at all concerned about your order, please contact our support team and we can advise you on the progress of your order.
What shipping method do you use?
We offer FedEx ground, 2 day or overnight shipping for all U.S. orders. We have also partnered with Postmates to offer same day delivery on orders shipping to customers within San Diego, California if placed before 1pm PST. Simply select Postmates as your shipping method at checkout.
Shipping, Delivery & Risk of Loss
What do you charge for shipping?
FedEx ground shipping and Postmates shipping is complimentary on all orders shipping within the U.S. Overnight and 2 day shipping are available for an additional fee depending on your geographical location.
Do you ship to Hawaii and Alaska?
Yes, we offer complimentary Fed Ex Ground shipping to Hawaii and Alaska. Fed Ex 2-Day is available for a flat rate of $55.00 and Overnight shipping is available for a flat rate of $70.00.
Do you ship to P.O. Boxes?
At this time we do not ship to any P.O. Boxes for security reasons.
What is your International Shipping Policy?
We have partnered with a third party to service our international customers.
When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Can I cancel or change my order?
Our orders are immediately sent to be processed and submitted, so making any changes to your order can be difficult. Because of this, please ensure that all details are correct before your order is submitted. If you have an issue with your order, please contact our Customer Service team.
What is your Return Policy?
You'll receive an email notification as soon as your returned item(s) have been received and quality inspected by our team. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt.
If you receive an incorrect item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing email@example.com. Please note that items that are damaged as a result of normal wear and tear, misuse, or accident, will not be considered defective and will be unable to be warrantied.
I am returning an item. How will I know when my return package is received?
You will receive a notification when your return package is received by our carrier service at our facility.
When will my refund be issued for returned products?
Your refund will be issued within 7 days of receipt of your return, and you will receive an email verifying issuance of the refund.