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Q: How do I inquire about employment with Gordon Rush?
- A: For confidential consideration, please e-mail a cover letter stating your particular field of interest, along with a current resume to employment@gordonrush.com.
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Q: Where is Gordon Rush product manufactured?
- A: Gordon Rush is manufactured in Italy by skilled craftsman with decades of experience.
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Q: I have questions about Rush by Gordon Rush.
- A: Rush by Gordon Rush is designed by Gordon Rush to reflect a more casual lifestyle and can be found in select retailers nation-wide. For more information on Rush by Gordon Rush, please contact us.
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Q: Can I return a product that was not purchased at gordonrush.com?
- A: We hope you enjoyed your shopping experience at some of the world’s most prestigious retailers. Any product purchased at a department or specialty store location should be returned or exchanged at the location of purchase. We stand behind our quality 100% and have strong partnerships with these retailers. If you have any issues or concerns that are not addressed by these retailers, please contact us and we will do everything in our power to ensure your satisfaction.
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Q: Do you repair or refurbish shoes?
- A: We are currently in the process of setting up a custom Gordon Rush repair/refurbishing service. In the meantime, most local shoe repair services have proven track records and should be able to assist you. If you have further questions, please feel free to contact us.
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Q: Do you replace laces?
- A: We will gladly locate a pair of replacement laces free of charge. Please contact us with your address, the style name and color via phone or email, and replacement laces will be sent to you in 2-4 weeks.
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Q: What if my size or favorite style are not available?
- A: Gordon Rush regularly replenishes stock and most items that are not ready to ship immediately will be available for pre-order. In addition, gordonrush.com will soon offer the ability to special order online for special sizes and colors for a wide range of product. To find out more about special orders contact us.
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Q: What is your return policy?
- A: Please visit our return/exchange policy. If you have any additional questions, please feel free to contact us.
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Q: How do I track an order?
- A: To track an order placed on gordonrush.com, simply visit our customer service homepage, or click here.
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Q: How do I cancel an order?
- A: If your order has not shipped then simply contact us and we will cancel your order and refund the amount. If your order has already shipped, please follow our user-friendly return/exchange policy for instructions on how to return your ordered items.
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Q: How do I open an account?
- A: To open an account at gordonrush.com, navigate to my account from our homepage and follow the easy instruction for signup. Or, simply click here.
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Q: Do you have Gordon Rush stores?
- A: Currently, Gordon Rush product can only be purchased at gordonrush.com or through our retail partners. To be notified of future store openings or other Gordon Rush news, please sign up for our email updates.
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Q: How do I find a store carrying Gordon Rush?
- A: For a list of stores carrying Gordon Rush in your area, please click here.
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Q: How can I speak with someone at Gordon Rush?
- A: Please dial (866) 982-9892 Monday thru Friday, 8AM-5PM PST.
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Q: How do I stop receiving emails from Gordon Rush?
- A: To be removed from our email list, please send an email to unsubscribe@gordonrush.com. Your email address will be removed immediately.
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Q: How do I receive a catalog?
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Q: What are your shipping rates and methods?
- A: To view our shipping rates and methods, please click here.
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Q: What are my payment options?
- A: Gordon Rush accepts the following credit cards: Visa, Mastercard, American Express, and Diners Club.
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Q: Is ordering online secure at gordonrush.com?
- A: Your security is our number one concern. Please click here to read our security policy.
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Q: How do I order Gordon Rush if I live outside the United States?
- A: We are in the process of enabling international shipping online and plan to implement international shipping to select countries before the end of 2007. In the meantime, we can ship internationally through our customer service department. Please click here for contact information.
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Q: Will you charge sales tax on my order?
- A: Please click here to visit our tax information and determine if your state requires sales tax.
